AMERI CLINICAL- POWER OF SCIENCE & NATURE

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  • Customer Satisfaction Guarantee

    We hope that you are delighted with your order. However, if for any reason you are not completely satisfied, we are happy to refund, exchange or replace goods as long as such request is made within 14 days from the date of delivery, provided that they are in their original & unused condition and subject to the terms and conditions set out below.

    If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you have obtained a Proof of Postage when you return the goods to us. You should retain this in order to provide proof that you have returned the goods, in the unlikely event that we do not receive the returned parcel.

    If you require a refund, we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your returned goods, provided that you have returned the goods to us in their original & unused condition and the refund or exchange/replace request is made within fourteen (14) days of the date of delivery. Refunds will only be made against the original credit card used.

    If you cancel your order but do not return such goods to us within fourteen (14) days of delivery, we shall be entitled to collect such goods from you and to charge you for all the costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of your returned goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.

    All returns are subject to inspection, we do not accept returned goods that we believe have been used or are not in a resalable condition as a result of storage not being in accordance with the recommended guidelines/instructions or for any other reason whatsoever. In such circumstances, we will notify you that no refund or exchange/replacement will be available and you will be responsible for arranging for such goods to be returned to you within thirty (30) days of our notification. Goods will be destroyed if no arrangement made within such period.

    Products specified on the website as non-refundable/ non-exchangeable cannot be returned.

    This policy is only applicable to purchases made online; we are unable to process the refund and exchange/replacement for purchases made in any of Ameri Clinical retail locations and Ameri Clinical counters.

    Purchases made online will not be accepted for refund and exchange/replacement at all Ameri Clinical retail locations and Ameri Clinical counters.

     

    Returns and Exchanges for Damaged/Faulty/Incorrect Merchandises

    If the goods you have received are damaged or faulty in any way (and once we have checked and agreed that the goods are damaged or faulty), or not what you originally ordered (and once we have checked and agreed that the goods are not as originally ordered), we will be happy to exchange the items or offer you a full or partial refund as appropriate, provided that the refund or exchange/replace request is made within fourteen (14) days from the date of delivery.

     

    Return and Exchange Instructions

    STEP 1 – Documentation

    1. Go to “Contact Us” under “INFORMATION” column.
    2. Fill out the required information.
    3. In the “Comment” box, please provide the following details (Order Number, Date of Order, Type of Service: Inquiry / Return / Exchange, Name of the Products)

    Our customer service representative will reply the regarding message within three (3)  working days.

    Please note that a refund, exchange/replace request must be made within fourteen (14) days from the date of delivery.

    Please note that we do not accept returned goods that we believe have been used or are not in a resalable condition as a result of storage not being in accordance with the recommended guidelines/instructions or for any other reason whatsoever.

     

    STEP 2 – Returning the goods

    If returned goods are acceptable, our customer service representative will give you a Credit Memo as an approval. Please print it out and attach it with the returned goods. 

    Please ensure that the returned parcel is securely sealed, and that you have included the Credit Memo within the returned parcel.

    Please ensure you have obtained a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We recommend choosing a method of shipping with tracking and insurance as we are not responsible for lost or missing packages.

     

    STEP 3 – Processing the Refund

    If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your returned goods, as long as such request is made within 14 days from the date of delivery, provided that they are in their original & unused condition. Refunds will only be made against the original credit card used. Please note that the refund does not include the initial delivery charge. Once the transaction is done, our customer service representative will inform you via email.

    If you have chosen an exchange or replacement, we will ship out the required goods via standard delivery within seven (7) days from the date of receiving the returned goods, as long as such request is made within fourteen (14) days from the date of delivery, provided that they are in their original & unused condition.

 

 

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